Improved Service

With immediate effect all 'Amichien' Recommended Associate Dog Listeners will be subject to continual monitoring and will have to prove that they are providing and maintaining a high standard of service to keep their qualified status. This is a move that we all strongly support, we are proud of the help that we can give to both dog and owners.

The monitoring will take several different forms. All clients will be issued a comprehensive post consultation evaluation form which they can send direct to Jan Fennell without the consulting Dog Listener having sight of the form. This is to enable the client to record their true feelings of all aspects of the service without feeling pressured. The consulting Dog Listener will provide in depth case histories direct to Jan Fennell including problems faced by dog and/or owner and all advice given to the client. A number of clients (with their consent) will be contacted by Jan at random to ensure that standards are maintained.

The system is constantly being evaluated for further ways to improve customer service.